eBay Tips: Customer Communication

Customer service is job #1 - Communicate with your customers!

Good communication with your buyers will just about guarantee that you will receive positive feedback. Many of your customers will be new to eBay and somewhat intimidated. Good communication assures them that there is a caring human being on the other end and that they are not going to get ripped off. Promptly following up on questions or problems is greatly appreciated by most buyers. This might mean just answering a simple question about an item prior to the sale or e-mailing a UPS tracking number after shipment. Do your best to provide one-to-one personalized service. Always remain professional no matter how difficult the problem. Once you fall into the trap of arguing with or insulting your customer you have lost. Learn to ignore extremely rude customers. It's not worth the fight.